Terms & Conditions
Last updated: Dec.08.2025
By booking a consultation, enrolling in a program, or participating in any service offered by Karin Mekara / Heal Honor Shine, you acknowledge and agree to the following:
1. Nature of Services
All coaching and guidance offered is for personal development and self-growth. It is not medical, psychological, or therapeutic treatment.
2. Payments & Currency
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All prices are listed in USD.
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Payment is made via bank transfer before sessions are scheduled.
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Clients may pay in CHF or EUR, but the full USD equivalent must arrive.
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Any transfer or conversion fees are the client’s responsibility.
3. Scheduling
Sessions are scheduled only after payment is received and confirmed.
4. Rescheduling & Cancellations
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Sessions may be rescheduled with at least 24 hours’ notice.
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Missed sessions or late cancellations may be counted as completed.
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Refunds are not issued once a program has begun.
5. Client Responsibility
Clients are responsible for their own wellbeing, decisions, and participation throughout the program.
6. Confidentiality
All personal information shared during sessions is kept confidential except where legally required.
7. No Guarantees
No specific outcomes or results are guaranteed. Progress depends on the client's engagement and commitment.
8. Use of Website
All content, materials, and program information are the intellectual property of the Coach and may not be reproduced without permission.
Cancellation & Refund Policy
1. Cancellations & Rescheduling
To respect both your time and mine, please review the following guidelines:
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Sessions may be rescheduled with at least 24 hours’ notice.
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Cancellations made with less than 24 hours’ notice may result in the session being marked as completed.
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Missed sessions (“no-shows”) are not refunded or rescheduled unless due to an emergency, at the Coach’s discretion.
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If the Coach needs to reschedule for any reason, you will be offered the next available session time.
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Sessions begin at the scheduled time. If the Client is late:
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The session will still end at the originally scheduled time.
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If the Client has not joined the call within 10 minutes, the Coach will consider the session a no-show, and the session will be marked as completed.
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No refunds or rescheduling are provided for late arrivals or missed sessions unless due to an emergency, at the Coach’s discretion.
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2. Refunds
Because this work involves committed, personal transformation, all payments are considered final once the program begins.
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No refunds are issued after the first session has taken place or after program materials have been delivered.
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If the Client has paid but has not yet begun the program, refunds may be considered at the Coach’s discretion.
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If a payment plan is agreed upon (if applicable), the Client is responsible for completing all payments unless otherwise discussed.
3. Program Expiration
Program packages include a set number of sessions. These sessions must be used within the agreed-upon timeframe unless adjusted through mutual agreement.
Unused sessions do not roll over indefinitely.
4. Illness, Emergencies & Exceptional Circumstances
Life happens. If you experience illness, personal emergencies, or unforeseen circumstances, please contact the Coach as soon as possible. Exceptions may be made at the Coach’s discretion on a case-by-case basis.
5. Payment Policy
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Payment is due before any sessions are scheduled.
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Payments are non-transferable to other individuals.
6. Policy Agreement
By booking a session, enrolling in a program, or submitting payment, the Client acknowledges that they have read, understood, and agreed to this Cancellation & Refund Policy.
Terms & Conditions
Privacy Policy Last updated: Dec. 08, 2025 This Privacy Policy explains how Karin Mekara / Heal Honor Shine (“I”, “me”, or “the Coach”) collects, uses, stores, and protects your personal information when you access my website, book a consultation, or participate in my services. I am committed to protecting your privacy and handling your data with care and transparency. By using this website or submitting your information, you consent to the practices described in this Privacy Policy. 1. Information I Collect: I may collect personal information in the following ways: 1.1 Information You Provide Directly Name Email address Phone number (if provided) Details shared during consultation bookings Program or session preferences Billing information necessary for invoicing Information shared on forms, questionnaires, or through email 1.2 Website Use & Analytics Like most websites, basic usage data may be collected automatically: IP address Browser type Device information Pages visited Time spent on the website This data is used only to understand website performance. No profiling or targeted advertising is performed. 1.3 Sensitive Personal Information If you share information about your wellbeing, feelings, personal history, or goals, it is used only for the purpose of supporting your sessions. I do not collect or store medical, psychological, or diagnostic information. 2. How Your Information Is Used I use your information for the following purposes: To communicate with you about sessions, programs, and scheduling To provide coaching and personal development services To send essential documents such as agreements, invoices, or onboarding materials To respond to your inquiries To maintain internal records (for administrative or legal purposes) To improve my website and service experience I do not sell, rent, or trade your information. 3. Lawful Basis for Processing (GDPR Compliance) If you are located in the EU, UK, or Switzerland, your personal data is processed under these lawful bases: Consent: You give permission when you submit a form or book a consultation. Contract: Necessary to fulfill our coaching agreement. Legitimate Interest: Basic website analytics, business operations, communication. Legal Obligation: Record-keeping for tax or accounting purposes. 4. How Your Data Is Stored & Protected Your personal information may be stored in: Email accounts Scheduling or video meeting platforms Secure cloud storage for documents (if used) I take reasonable steps to protect your data from unauthorized access, misuse, or disclosure. I do not store payment card information. Bank transfers are handled entirely through your banking provider. 5. Sharing of Information Your data is not shared with third parties except: Service providers used to operate my business (e.g., scheduling tools, email services) Legal authorities if required by law Accountants or tax authorities where applicable All providers used follow privacy and security standards. I do not sell or exchange personal data with any third party. 6. Data Retention I keep your information only for as long as necessary: Client records: up to 7 years (for administrative and tax purposes) Email inquiries from non-clients: up to 12 months Session notes (if kept): up to 2 years after the end of the coaching relationship You may request deletion of personal data at any time (see Section 8). 7. Cookies & Tracking Technologies This website may use basic cookies for functionality or analytics. You may disable cookies in your browser settings at any time. No advertising or tracking cookies are used. 8. Your Rights (EU/UK/Swiss GDPR Rights) You have the right to: Access your personal data Correct inaccurate information Request deletion (“Right to be Forgotten”) Withdraw consent Restrict or object to processing Request a copy of the data held about you File a complaint with your local data protection authority To exercise any of these rights, email me at: info@karinmekara.com 9. Minors My services and website are not intended for individuals under 18. I do not knowingly collect data from minors. 10. International Data Transfers If you are outside the country where I am located, your data may be transferred internationally. All transfers are handled securely and in compliance with data protection laws. 11. Updates to This Policy This Privacy Policy may be updated occasionally. The “Last updated” date reflects the most recent revision. 12. Contact For questions about this Privacy Policy or your personal data, contact: Karin Mekara info@karinmekara.com